Chapter V: Quality Management for Programs

A. General Policy on Quality Management for Programs

All ULV degree, credential, and certificate programs, like ULV courses and instructors, must have the approval of the on-campus regular contracted faculty before they can be added, changed, or deleted. Each degree program has at least one regular contracted faculty assigned to it as program chair. Unlike courses and instructors, however, programs require the approval not only of the regular contracted faculty of the department in which the program is/will be offered, but also of the college in which the department resides, the Graduate and/or Undergraduate Academic Policies Committee(s) and the Faculty Assembly. In addition, no program can be added, substantially altered, or removed without the approval of the Vice President for Academic Affairs, the President, and the Board of Trustees.

In general, the impetus for program development, alteration, or deletion starts with the relevant academic department, either on campus or in Athens, but it may also come from the dean, the Vice President for Academic Affairs, the President, or other source. In any event, the department is the one which prepares the program proposal documents, unless the program is a new one unrelated to any of the then current departments of the University.

The normal path of academic approval, alteration, and deletion is from the department to the college/school/Athens campus faculty, then to the Faculty Senate, then to one of the academic policies committees, back to the Faculty Senate, and then to the Faculty Assembly.  When particularly timely, well-written, and thoroughly documented proposals are prepared, the department, with the approval of the college dean, may submit the proposal directly to the Senate which, in turn, may submit it directly to the Faculty Assembly. No program, however, may be added, changed, or removed from the curriculum without the approval of the department and the concurrence of the Faculty Assembly.

After the Faculty Assembly has approved the program, alteration, or deletion on its academic merits, it goes to the Vice President for Academic Affairs who, with the advice of the Deans Council and Academic Advisory Board, must recommend it to the President for approval or disapproval on both its administrative/-financial as well as its academic merits. If the President approves, he/she submits it to the Board of Trustees for final approval.

The quality management of programs offered off-campus is the shared responsibility of academic departments and off-campus directors. On the whole, the academic departments have the primary responsibility because they are charged with the academic soundness of the program, while the off-campus directors are concerned principally with administrating the delivery of the program off campus. In fact, however, the division is not as simple as this because academic and administrative concerns often mix. Off-campus directors must be ever vigilant in managing quality.

The official description of any ULV program is the one contained in the Programs section of the current ULV Catalog. Additions, alterations, and deletions of programs take effect on the effective date of the ULV Catalog in which they first appear, September 1 of the year of publication. It is the responsibility of the person or department which proposes any additions, alterations, or deletions which are subsequently approved to communicate the official changes to the director of the ULV Catalog.

B. Additions of New Programs

Policy on Additions of New Programs:

All proposals for new programs must be approved through the process described above, beginning with departmental approval and ending with the Board of Trustees. If a new program does not fit into an established department, approval must begin with the college in which it will academically reside. No new program may be considered for approval without the full documentation as described in the procedures section which follows.

SCE is ULV's primary vehicle for delivering programs off campus. Consequently, any discussion or planning related to the delivery of programs off campus must be done in cooperation with SCE.

Procedures for Additions of New Programs:

1. Before any department, college, committee, or administrator can consider approving a new program, a proposal containing all of the following items must be prepared: 2. Once the full program proposal has been prepared, it needs to be approved through the process described in the General Policy section above, winning the formal approval of the department, dean of the college, Faculty Assembly, Vice President for Academic Affairs, President, and Board of Trustees at a minimum. Most proposals will also need the approval of the college and an academic policies committee.  Programs proposed at the Athens campus must  be approved by the Athens Faculty and the associate dean—and be presented to the appropriate dean(s) for review—before they go to the Graduate and/or Undergraduate Academic Policies Committee(s) or the Faculty Senate on their way to the (on-campus) Faculty Assembly.

3. Once the new program has been fully approved, its personnel, equipment, courses, and other elements must be budgeted.

4. All WASC, Veterans Administration, State Approving Agency, and other reporting requirements and waiting periods must be met. The Vice President for Academic Affairs will determine whether the addition must be reported as a "substantive change" to WASC; the Registrar will decide whether State Approving Agency requirements have been met.

5. After the budget needs, reporting requirements, and waiting periods have been met, the program can be included in the ULV Catalog, effective the following September 1. The first students can be enrolled and the first courses scheduled the fall semester in which the first catalog containing the program appears.

C. Changes in Programs

Policy on Changes in Programs:

Any alteration to program admission requirements, prerequisites, courses, or any other aspect of a program is considered a program change. Program changes normally originate in the department which offers the program, but may be suggested or requested by some other source, including an accreditation agency. Because of the impact of program changes on the rest of the university, particularly on SCE, all program changes, however small, must be approved through the normal approval process. It is the responsibility of the Chair of the Faculty Senate, the deans, the associate dean at Athens, and the Vice President for Academic Affairs to see that no changes are permitted until all parts of the University potentially affected are informed of the proposed changes and have an opportunity to present their opinions.

Procedures for Changes in Programs:

1. All proposed changes in programs, no matter where they originate, must be presented with written justification to the department which offers the program. At a minimum, justification should be given in the "Reasons for Change" section of QMS30, the "Program Change Cover Sheet." The nature and extent of the justification will depend on the size and significance of the change.  Changes to programs offered only in Athens may be made by the Athens department with the concurrence of the associate dean, but only after the on-campus department and appropriate dean(s) have been given the opportunity to review them [and GAP and/or UGAP and the (on-campus) Faculty Assembly has approved them, if necessary].   Athens also needs to report changes to QM.

2. Minor changes, such as the revision of a course description, need only the approval of the on-campus department and academic dean.  Minor changes to programs offered only in Athens may be made by the Athens department with notification to the on-campus department and QM.

3. Major changes, such as the addition or deletion of courses, the addition of prerequisites, alterations of admissions requirements, etc., may also need the approval of the Graduate and/or Undergraduate Academic Policies Committee, the Faculty Assembly, and/or Vice President for Academic Affairs.  The Faculty Senate, will decide whether the matter needs the approval of these committees and the Assembly, and the Vice President will decide whether the President needs to approve.  After the changes have been approved by the on-campus department and the college/school, they should be sent to the Faculty Senate, to determine if other approvals are needed.  Whether their approval is needed or not, changes should be reported to UGAP and/or GAP and to the Faculty Assembly.

4. All WASC, Veterans Administration, State Approving Agency, and other reporting requirements and waiting periods must be met. The Vice President for Academic Affairs will determine whether the change must be reported to WASC; the Registrar will decide whether State Approving Agency requirements have been met.

5. Once changes have been approved and reports (if necessary) have been made, the changes become effective with the effective date (September 1) of the first catalog in which they appear.

D. Deletion of Programs

Policy on Deletion of Programs:

The deletion of a program is treated the same way as a major change to a program, except that the President must approve, the Board of Trustees must be informed, and provisions must be made to permit students matriculated into the program to complete the program.

Procedures for Deletion of Programs:

1. The deletion of a program, as a major change, must be thoroughly justified and documented. Academic, financial, and administrative reasons must be outlined.

2. The deletion of a program must be approved by the on-campus department and college which offers the program, the appropriate academic policies committee, the Faculty Assembly, the Vice President for Academic Affairs, the President, and the Board of Trustees.  Programs only offered in Athens may be deleted by the Athens department with the concurrence of the associate dean, but the on-campus department, appropriate dean(s), and QM must be notified.

3. After a program has been officially deleted, no new students may be matriculated into it. However, students already in the program must be given an adequate opportunity to complete the program, so courses required by the program usually will remain in the catalog and in schedules for several terms after the program has been deleted. At the very least, students must be contacted by letter explaining that the program is going to be deleted and listing their options and a timetable for completion. It is the responsibility of the department which offered the program to see that students matriculated into the program are given time and assistance to complete, as well as to see that all courses used only in the deleted program are inactivated when the time limit for completion is over.

4. The Registrar will inform the State Approving Agency of the change, and, if necessary, the the Vice President for Academic Affairs will inform WASC.

E. Additions of Programs to Existing Approved Administrative Centers or Sites

Policy on Additions of Programs to Existing Approved Administrative Centers or Sites, including Athens:

When existing programs are to be offered off campus or at an additional administrative center, a proposal similar in scope to the one required for adding new programs (§V.B) must be developed. This is particularly true when the existing program is to be modified to accommodate off-campus conditions or when the program is to be offered off campus for the first time. If both the program and the administrative center are new, the center as well as the program must be approved. In general, any proposed modifications of the program for use off campus must be approved by the same process as approvals of changes in programs described above, and the appropriateness of the center to accommodate the program must be approved by the same process as approvals of new centers described in Part VI.

When programs offered at an administrative center are to be offered at additional sites administrated by the center, the full approval process required to add programs to administrative centers is not necessary because it was previously completed when the program was originally added to the center. The academic department is kept informed of pending sites.

Procedures for Additions of Programs to Existing Approved Administrative Centers:

1. Normally, the request for approval of first-time additions of programs to existing administrative centers comes from an off-campus program/center director or the associate dean at Athens who wishes to offer the program.  Sometimes the request may come from an on-campus faculty member or department which wishes to add another program to the site of another cluster. Regardless where the request originates, all parties that would be instrumental in delivering the program should be involved in its development.

2. The requester must first prepare a proposal which includes the information outlined in point 1 of the Procedures for Additions of New Programs section above. Proposals for adding programs which are already successfully offered at other administrative centers would probably be shorter than proposals for programs offered away from the home campus for the first time. In every case, however, all the points (program description, course descriptions, market assessment, budget, résumés, marketing plan, letters of support, and comparative studies) need to be covered in the proposal.

3. The first approval on proposals for adding programs at Athens must come from the Vice President for Academic Affairs; the first approval for adding programs at other off campus locations must come from the Dean of SCE; the first approval for proposals by on-campus faculty or departments must come from the dean of the college of which the faculty/department is part.

4. Proposals from off-campus directors and the associate dean at Athens would then go for approval to the on-campus department responsible for the program and then for approval to the dean of the department's college.

5. If approved by the academic department, dean, and the Vice President for Academic Affairs, the proposed addition of existing off-campus programs to existing approved administrative centers must be communicated for informational purposes to the Faculty Assembly.

6. Once a program has been approved for addition to an existing administrative center (or an existing off-campus program has been proposed for an existing approved administrative center), it can be offered there as soon as all WASC, Veterans Administration, State Approving Agency, and other reporting requirements and waiting periods have been met. It is not necessary for the addition to appear in the University catalog first. The Vice President for Academic Affairs will determine whether the addition must be reported as a "substantive change" to WASC; the Registrar will decide whether State Approving Agency requirements have been met.

Procedures for Additions of Programs to Other Approved Sites Under an Administrative Center's Jurisdiction:

When a center/program director wishes to offer a program approved for the center at an additional site under her/his direction, she/he should discuss the plan with the SCE Dean and keep departments informed of developments.

F. Deletion of Programs from Administrative Centers and Sites

Policy on Deletion of Programs from Administrative Centers and Sites:

The administrative center director responsible for a site may delete a program at the site with the concurrence of the dean to whom he/she reports. The administrative center director can delete a program from the center's curriculum with the concurrence of the department/program chair and dean.  The associate dean at Athens may delete a program in consultation with the Vice President for Academic Affairs.  The appropriate faculty bodies and on-campus administrators must be informed of the deletion of a program from a center (but not necessarily merely from a site), and provisions must be made to allow students matriculated into the program to complete the program.

Procedures for Deletion of Programs from Administrative Centers and Sites:

1. Generally, the director responsible for an administrative center is the one to initiate deletion of a program from the center or one of its sites, but sometimes deletion may be directed by an on-campus department or administrator, a WASC report, the SCE Dean, or other individual.

2. Once the director and SCE Dean have jointly decided to delete the program from the site or the director, SCE Dean, and department/program chair have jointly agreed to delete the program from an administrative center (or the associate dean has decided to delete the program with the vice president’s concurrence), the director/associate dean needs to prepare a plan by which all current students in the program are given an opportunity to complete the program.  Once the plan is complete, the director/associate dean must communicate the deletion decision and completion plan to the on-campus department, the appropriate academic policies committee(s), the Registrar, and the Vice President for Academic Affairs. If the program is listed in the ULV Catalog as being offered at the administrative center, the director also must inform the Director of the Catalog to delete this listing.

3. The Registrar will inform the State Approving Agency of the change, and, if necessary, the Vice President will inform WASC.

G. Responsibilities of Academic Departments and Off-Campus Directors for Off-Campus Programs

Policy on Responsibilities of Academic Departments and Off-Campus Directors for Off-Campus Programs:

There is a fairly distinct line between the administrative responsibilities of the off-campus directors and the academic responsibilities of the academic department/program chairs, but the academic and administrative realms overlap in such areas as the hiring of faculty, the scheduling of classes, and the specific contents of courses. Because academic credibility is paramount, it is the mutual responsibility of the off-campus director and the academic department program chair to see that academic concerns are fully supported. On-campus department/program chairs have a responsibility to provide detailed course outlines, clear direction in the design of programs, and a quick turn-around on approvals. Off-campus directors must see that academic needs, as expressed by the department/program chairs, remain foremost in the design and delivery of the program.

Since the responsibilities of the associate dean and the regular contracted faculty at La Verne College of Athens are similar to the on-campus academic departments but different in some respects, a separate section on Athens campus responsibilities is listed.

Procedures for Responsibilities of Academic Departments and Off-Campus Directors for Off-Campus Programs:

While it is not possible to completely segregate the responsibilities of academic department/program chairs for off-campus programs from those of the off-campus directors, the following two lists delineate the principal items:

1. Responsibilities of the Off-Campus Directors (administrative):

2. Responsibilities of the On-Campus Departments (academic): At the department's discretion these responsibilities can be divided among department chairs, program chairs, faculty specialists, faculty liaisons, Special Assignment Faculty, and Department Associates: 3.  Responsibilities of the Athens Campus(academic and administrative):

H. Communications Between Academic Departments and Off-Campus Programs

Policy on Communications between Academic Departments and Off-Campus Programs:

ULV encourages the closest possible working relations between academic department/program chairs and departments on the one hand and off-campus program/campus/center directors and the Athens Campus, on the other.  Athens faculty, Department Associates, and Faculty Liaisons assigned to off-campus centers and programs join with on-campus regular contracted faculty to provide regular and continuous communication between academic departments and off-campus programs.  In addition, selected SCE directors attend on-campus department meetings, and all faculty committees include SCE representatives.  The relationship between the central campus and the Athens campus is especially close because of the large number of regular contracted faculty at Athens.

SCE administrators, like other administrators at the University, are encouraged to teach part-time, if they have the appropriate credentials. This helps them keep current in the fields of their programs and brings them into more contact with on-campus faculty.

The Office of Quality Management provides an official, documented avenue of contact between academic departments and off-campus programs, but the many routine undocumented contacts which exist between on-campus and off-campus are at least as important, if not more so. The Offices of the SCE Associate Dean, Assistant Dean, and Director of Academic and Student Services all provide especially important links between off-campus centers/campus/programs and on-campus departments and committees.

E-mail, chat, video,  and other electronic links have joined telephone and fax communications to further cement the University's academic community together.   ULV strongly supports these developments and expects virtual meetings which include all full- and part-time faculty in a department or program to become standard.

Procedures for Communications between Academic Departments and Off-Campus Programs:

1. Off-campus program directors should meet with on-campus departments and program chairs on a regular basis and call or call upon them whenever they wish to discuss academic issues. On-campus program and department chairs should encourage this and make themselves available to assist off-campus directors on academic programmatic issues.

2. The deans (and the associate dean at Athens) and Vice President for Academic Affairs are collectively responsible for seeing that sufficient Faculty Liaisons, and Department Associates are appointed to provide direct academic support for all off-campus centers and programs.

3. Faculty Liaisons and Department Associates should develop close working relationships with the center/campus/program director and faculty of the center/campus/program of their appointment.

4. Academic departments should welcome off-campus program directors and faculty to their meetings, especially those dealing with issues directly affecting off-campus programs, such as curriculum building, schedule planning, etc.

5. Off-campus directors should sit on committees and task forces when asked, and seek to acquaint on-campus faculty with off-campus needs as well as to acquaint themselves with on-campus concerns.

6. Off-campus program directors are expected to provide any and all information requested by the academic department/program chairs and departments about their programs.

7. Academic department/program chairs are expected to visit off-campus classrooms and sites on a regular, on-going basis to assure that off-campus programs are being correctly delivered. In doing this they may enlist the assistance of Faculty Liaisons, and Department Associates.

I. Program Reviews

Policy on Program Reviews:

All programs offered by ULV are to be thoroughly and systematically reviewed at least once every five years following the outline provided in the "Program Review and Planning Process" document (Appendix C). Reviews are performed under the guidance of the academic deans, with the assistance of the associate dean at Athens for programs also delivered in Athens, in accordance with a prearranged schedule . When a program is reviewed, all aspects of its operation, off campus as well as on campus, are carefully examined. Final review of all program reviews is made by the Vice President for Academic Affairs.

Procedures for Program Reviews:

1. It is the responsibility of the Dean's Council to develop and maintain a schedule for program reviews.

2. It is the responsibility of each dean to see that program reviews are begun and completed on schedule. It is the responsibility of the Dean of SCE to see that off-campus program directors cooperate with all scheduled program reviews.

3. Program reviews, which generally take a full academic year to complete, are fully described in the "Program Review and Planning Process" document (Appendix C). They examine courses, staffing, administration, budgets, equipment, facilities, library resources, and all other aspects of the program as it is run on campus and off campus.

J. Program Evaluation

Policy on Program Evaluation:

Complimenting the five-year program review is continuous program evaluation. Faculty teaching culminating activities, such as senior seminars and graduate seminars, meet annually with the program chair to review student performance and program quality. Program chairs review feedback from culminating activities, student evaluations, and collegial reviews each term and make a formal report annually to the department and dean. Using these evaluations and reports as a basis, program chairs, departments, and deans regularly make improvements to existing programs.

Procedures for Program Evaluation:

1. Program chairs are responsible for convening all faculty teaching culminating activities each year to review student performance and program quality. Reports are made to the department and dean as appropriate.

2. Program chairs review student evaluations and collegial reviews each term and report to the department and dean as appropriate.

3. Once a year program chairs review feedback from culminating activities, student evaluations, collegial reviews, off-campus directors, faculty specialists, site reviews, and other data to evaluate the state of the program. Program chairs are expected to report their findings to their department and involved off-campus directors.


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